Call centre recruitment for your business and career expectations
There is no set route into this type of role and most call centres offer on-the-job training, which is a significant advantage of working in the industry. This training can help you advance in your role and develop your skills.
Some of the call centre vacancies we cover include:
- Call Centre Executives
- Call Centre Team Leaders
- Compliance and Training staff
- Call Centre Managers
This career encompasses a wide range of sectors. Many companies hire call centre operators to manage the high volume of customer calls they receive.
With a career in a call centre, you will have the option to work in a number of different industries. There are also many different roles you can fulfil working in this position, from sales advisers to customer service representatives, you could even work in the management of call centre operations.
If you cannot find the type of call centre role for you, The City Recruiter is here to help you find your next job. We specialise in call centre recruitment services for candidates and businesses to find the perfect match.
The skills you need to work in a call centre:
The type of person who excels in a call centre is able to cope in a fast-paced, and sometimes stressful environments. They will be required to answer all inbound calls even during busy periods.
If you are the kind of person who enjoys a challenge and keeps a focused mind then you will probably find this an exciting and enjoyable atmosphere to work in. An ability to multitask and think on your feet is also beneficial as you will be expected to take calls quickly and each call will present a unique challenge.
Advantageous skills for call centre jobs:
You can increase your chances of getting a career as a call centre agent if you have a good knowledge of Microsoft Office.
Another skill which is advantageous for this role is the ability to read and write in other languages.
If you’d like to speak to one of our call centre recruitment representatives to understand whether the industry is fit for you, contact us today.
What expect from call centre work
If you are starting at a customer service advisory position you can probably expect to have a basic salary to begin with. This has every likelihood of increasing as you have the freedom to move up the career ladder when you take on more responsibility.
That being said, there are benefits of working in a call centre which may offer a higher salary, like working night shifts and working overtime.
Start your recruitment journey with us today
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