Handle and process credit hire claims from billed to settlement, ensuring that each claim is managed efficiently
and in accordance with company policies and legal requirements.

Maintain effective communication with clients, insurers, solicitors, and other stakeholders, providing regular
updates and ensuring all parties are informed throughout the claims process.

Accurately record and maintain all relevant documentation and correspondence related to credit hire claims,
ensuring that files are up-to-date and compliant with data protection regulations.

Investigate and resolve any disputes or issues that arise during the claims process, negotiating settlements and
making informed decisions to achieve favourable outcomes for clients.

Gather all evidence, including witness statements, photographs, and relevant documentation, to support the
claim.

Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies,
including the General Data Protection Regulation (GDPR) and Consumer Duty.

Monitor and achieve individual and team performance targets, contributing to the overall success of the
department.

Conduct thorough investigations into the circumstances surrounding each claim, including liability assessment
and quantum evaluation.