Review and risk assess credit hire claims referred from our Recoveries team as a last resort for the prospect of
litigation to achieve a favourable solution in accordance with company policies and legal requirements.
Provide panel with clear and concise instructions, construct litigation packs with all relevant information and
correspondence to enable panel to issue claims promptly and effectively.
Build rapport and maintain effective communication with clients, insurers, solicitors, and other stakeholders,
providing regular updates and ensuring all parties are informed throughout the claims process.
Accurately record and maintain all relevant documentation and correspondence related to court deadlines and
credit hire claims, ensuring that files are up-to-date and compliant with data protection regulations.
Assist legal panel with the litigation process by helping meet court deadlines, Investigating and resolve any
disputes or issues that arise during the claims process, negotiating settlements and making informed decisions to
achieve favourable outcomes for clients.
Collaborate with legal panel to gather and proof all evidence, including witness statements, photographs, CCTV
footage and relevant documentation, to support the litigated claim process and expedite settlement.
Ensure all claims are handled in compliance with relevant legislation, industry standards, and company policies,
including the General Data Protection Regulation (GDPR) and Consumer Duty.
Monitor and achieve individual and team performance targets, contributing to the overall success of the
department.