The City Recruiter is committed to providing the highest level of service. We value your feedback and take all complaints seriously to continually improve our services. Our complaints policy outlines the steps we take to address any concerns you may have.

How to Make a Complaint

If you are dissatisfied with any aspect of our service, you can submit a complaint through the following channels:

• Email: info@thecityrecruiter.co.uk
• Phone: 0161 669 0610
• Mailing Address: 20 St Mary’s Parsonage, Manchester M3 2LY

Please provide as much detail as possible about your complaint, including any relevant documentation or correspondence.

Our Process

1. Acknowledgement: We will acknowledge receipt of your complaint within 2 business days.
2. Investigation: Your complaint will be thoroughly investigated by our complaints team. This may involve reviewing documents, speaking to relevant staff, and assessing the situation.
3. Resolution: We aim to resolve complaints within 10 business days. If we require more time, we will keep you informed of the progress and expected timeframe.
4. Response: You will receive a detailed response outlining the findings of our investigation and any actions taken to address your concerns. If you are not satisfied with the resolution, you may request a further review.

Appeals Process

If you are not satisfied with the outcome of your complaint, you can appeal the decision. Please contact us via the same channels, indicating that you wish to appeal. A senior member of our team will review your case and provide a final decision.

Confidentiality

All complaints are handled with the utmost confidentiality. We respect your privacy and will only share information on a need-to-know basis to resolve your complaint.

Continuous Improvement

We use feedback from complaints to improve our services and prevent future issues. Your input is invaluable in helping us maintain high standards and meet the needs of our clients.

Thank you for helping us improve our services. We are committed to addressing your concerns promptly and effectively.