Client Business Executive

Client Business Executive (CBE) London, hybrid £115,000 Plus bonus   About the Role We are looking for a talented and driven Client Business Executive (CBE) to manage key customer accounts as if they were their own business – delivering customer success, growth, and profitability. This role requires both technical expertise and business acumen, engaging with C-level executives at some of the leading service providers in the utilities market. As a leadership role, it will shape the strategic direction of the company and drive innovation in the sector. Key Responsibilities Act as a trusted advisor to C-level management in 4 to 6 utility supply companies, helping them grow their business, optimize costs, and innovate. Understand the strategic and operational details of customers and the industry, leveraging company resources to achieve business objectives. Drive profit and revenue growth within your assigned accounts. Collaborate with a Customer Success Manager to ensure the effective technical delivery of solutions. Report directly to the General Manager and participate in quarterly business reviews and leadership discussions. Lead key customer accounts with a strategic mindset, contributing to company direction and growth. Oversee customer account profitability and licensing revenue. Work closely with internal teams including professional services, solution architects, pre-sales, and executives to drive account success. Contribute to internal improvement programs. Structure complex pricing models, including value-based pricing. Enhance the company’s reputation in the utilities market and ensure customers serve as strong references. Adhere to compliance policies and health & safety regulations. Perform other duties as required by management. Key Metrics of Success Customer profitability based on P&L reporting. Licensing revenue and professional services margin. Customer satisfaction scores and retention. Required Skills & Experience Passionate about driving change in the energy sector. Strong background in Customer Success with experience engaging C-level management. Technical acumen with the ability to understand industry trends and business impacts. Experience in the utilities industry, particularly in energy or water retail/distribution. Knowledge of CRM, digital solutions, billing, and debt management. Experience working with enterprise software solutions. Exposure to consulting and professional services sales and delivery. Strong leadership and strategic thinking abilities. Excellent communication skills with a value-driven approach. Creativity in problem-solving and co-innovation with customers. Commitment to continuous learning and professional development. Highly collaborative with a passion for fostering a strong company culture. University degree or equivalent work experience. Experience with TAS targeted account selling and negotiation techniques (preferred but not mandatory). This role offers a unique opportunity to work in a dynamic and fast-paced environment, contributing to the success of both customers and the company. If you are passionate about making an impact and driving meaningful change in the utilities sector, we would love to hear from you!

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