Customer Experience Product Manager – Fintech
My client is looking for a Customer Experience Product Manager to enhance end-to-end customer journeys and digital experiences across their payment platforms.
This is a strategic, hands-on role focused on turning customer insights into actionable product improvements to increase engagement, satisfaction, and retention.
Key Responsibilities:
• Own and optimise the customer journey for digital payment products, identifying pain points and opportunities.
• Collaborate with UX, Customer Success, Engineering, and Commercial teams to deliver seamless, intuitive experiences.
• Translate customer feedback and data insights into prioritized feature enhancements.
• Drive initiatives to improve onboarding, retention, and satisfaction metrics.
• Ensure product features meet client needs while aligning with regulatory and compliance requirements.
• Maintain documentation and communicate customer-focused insights across internal stakeholders.
Key Requirements:
• Proven experience in customer experience management or product management within fintech or payments.
• Strong skills in customer discovery, journey mapping, and data-driven decision making.
• Experience collaborating with UX/UI, engineering, and customer success teams.
• Comfortable navigating regulated environments and compliance impacts on CX.
• 4–7 years of product or CX experience, blending strategic and hands-on execution.
• Excellent stakeholder management, collaboration, and communication skills.