Overview:
As part of the UK Retail Management team, you need to effectively manage the day to day
running of the store and people management of the Retail Sales Team.
You will be dynamic and motivated with a passion for sales as you will be working to achieve
and exceed sales targets.
You are accountable for the end to end in-store Customer experience. You will work with the
Retail Management Team to ensure the full operations works seamlessly.
You will lead a team of ambassadors for Powerhouse Fitness. Ensuring you have the right
team structure, you will ensure the team are sufficiently trained in order to provide a first
class Customer experience.

Key Responsibilities
• Meeting and exceeding sales and profitability targets
• Sourcing new business from local area through proactive marketing activities
• Own the customer journey and in-store experience by ensuring the store is well
maintained and has the right offerings and environment
• Ensuring the store follows the seasonal/shop development demands effectively and
managing shop layout changes as required
• Driving footfall activities such as product demonstrations, price promotions and local
marketing activities in a timely manner
• Planning of resources; recruitment, onboarding and continuous development
(coaching, mentoring, check-in’s)
• Engage, motivate and inspire the team to be the best they can be – support continuous
growth and development
• Defining team and store KPIs and hitting all sales and profitability targets
• Accountable for in-store stock levels, maintenance and regular stock takes
• Providing regular reports to the management team (e.g. monthly, weekly trading and
daily updates)
• Responsible for health and safety of customers, visitors and colleagues and ensuring
a safe retail environment
• Owning and improving all consumer review metrics
• Attending and contributing to Retail and SMTC meetings
Who you will work with:
Liaising with colleagues in other departments to ensure first class customer service, including
the Customer Care and Sales team. Collaborating with the Warehousing & Logistics team to
speedily & proactively resolve issues. Closely working with the e-Commerce and Marketing
team to increase footfall and sales and to support our social media strategy.

You will need:
• To be calm, confident and enthusiastic
• Be a dynamic, influential and motivational retail leader
• Confident communication skills, both written and verbal
• Be adept at using MS office, and be comfortable using email, VOIP telephone system
and PC based back office systems
• To be self-motivated and able to use own initiative
• Experience in developing and improving processes
• Strong People Management skills
• The ability to improve performance through coaching and/or mentoring

Above all else, you will need to be a great communicator who puts our customers at the
centre of everything we do.