Title: Pre-Litigation Paralegal

Department: Financial Mis-selling

Salary: £23,000 – £25,000

Location: Manchester city centre

Hours: Full-time [Monday – Friday]

Type: Office Based

My client is a medium size, multi-disciplinary law firm in Manchester City Centre who are further expanding their large FMS Team with the addition of Paralegals to work within their Pre-Litigation arm of the team. With a strong focus on Financial Mis-selling, they also focus on HDR, Industrial Disease, Immigration, Breach of Contract, Financial Mis-selling, Clinical Negligence to name a few areas.

Main Duties and Responsibilities: 

The successful candidate will be an experienced Paralegal with a proven track record of managing a caseload of claims. The ideal candidate must have at least 12 months’ experience within a claims environment, exposure to CRM technologies such as Proclaim would be advantageous, however not essential training will be provided.

• Managing a caseload
• Experience handling either PCP, UDC, PPI, Energy Claims and other financial mis-selling products would be advantageous.
• Experience working towards KPIs, time recording and financial goals of the department
• Maintain client records and contact information, via our Case Management system Proclaim
• Handling client matters and requests and keeping clients updated from initial enquiry to completion of their matter.
• Liaise with and instruct experts and counsel where necessary
• Assist in the business development and growth of the department.
• You will possess excellent client service skills refined from experience within a similar environment.
• Having an empathetic nature and displaying a duty of care towards clients, especially those who may be deemed vulnerable and distressed.
• Excellent time management, prompt, and clear communication internally and externally.

The successful candidate must have: 

• LLB – Required / LPC – Desired
• An efficient and reliable production of results
• Possess excellent communication skills, internal and external, written and vocal.
• The ability to always maintain professional conduct
• Time-management skills
• Computer literate/Microsoft packages/email/CRM
• The ability to work independently and as part of a team
• Professional appearance and manner

What you will receive: 

• Basic salary of up to £22,000 – £25,000
• Competitive salary (dependent on experience and ability)
• Flexitime
• 24 days annual leave + birthday day off
• Growth and development prospects
• Employee assistance program
• Holiday buy scheme