Client Services Administrator

£22,060 basic + yearly salary increases

You’ll be responsible for providing effective communications between customers and clients, whilst adhering to company policy/procedures to ensure the Company complies with appropriate regulatory requirements. 

The role entails handling raised customer or client queries in a timely manner according to pre-arranged service level agreements. Letter writing skills are a must to issue good quality bespoke responses to our customers, following client responses to raised queries. A successful candidate will also follow up on any outstanding queries using relevant management reports.

You’ll also handle any inbound calls from clients and transfer accordingly to the relevant department. In doing so getting to know many people throughout the business and have a good understanding of other departmental roles.

The best part – progression is so easy here!

The proof is in a recent new starter who in a matter of 6 weeks has moved into a senior role, and transferred to the senior office which celebrates good work with better salaries, recognition, easier calls, and bonuses!

You will be given a chance to move over to the senior team within 6 months, but it’s certainly nice to know you can achieve this a lot sooner.

For every year you’re working at the company, you’ll receive a guaranteed salary increase, and extra holidays. They also throw the best award ceremonies every year to celebrate their team.

Their main aim is for you to enjoy what you do…

This is why they don’t set targets, and operate differently to other companies:

• You’ll make friends for life (they truly love that everyone gets along)
• You will not be answering call after call, this will be more of an admin focused role
• Constantly awarding staff with cocktail classes and spa days
• Recognise your peers – they have a fun way for you to reward those around you
• The shifts give you time to enjoy life – how does 1PM finishes sound, 2 weeks out of 4?
• An in-house rewards app where you have access to discounts in popular stores
• Weekly team prizes, vouchers, and recognition
• Full training in our academy environment

What’s the catch?

All they want from you is the passion to help their customers. You’ll discuss your customer’s financial worries, set up direct debits, affordability and empathise and understand them. This is a perfect role if you genuinely enjoy helping others, you might just save someone’s life!

Contact centre advisors, retail workers, care professionals, hospitality staff, administrators, and telesales superstars – we want to speak to you.

Interviews begin immediately, please apply now.